СÀ¶ÊÓƵ

Service catalogue

Our Service Catalogue is a list of services provided by IT Services to members of the University of СÀ¶ÊÓƵ and certain categories of visitors.

Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.

Information and Support
Applications and Tools
Student Workstations
Teaching and Learning
Staff Services
Business Services
Research
Network and Storage

СÀ¶ÊÓƵ Direct Support and Development

Service ID

23

Summary

Supports and develops the functional web pages used by staff and students to undertake administrative tasks.

Permitted users

Members of the СÀ¶ÊÓƵ.

Gaining access

Access to the service requires an IT Services username and password. This is issued as part of the enrolment/employment process. 

Hours of operation

24 hours - 7 days a week.

Supported period

0900-1730 normal working days.

Scheduled maintenance

Ad-hoc new development, features and bug fixes fed into weekly releases process or emergency daily release.

Change control

The standard CIS Change Control process applies. RCS and Subversion for PHP source code. 

ITS Responsibilities

  1. To ensure СÀ¶ÊÓƵ Direct is available to users via web server and database.
  2. To manage user access to applications, based on user roles and specific database access permissions.
  3. To provide support to users of СÀ¶ÊÓƵ Direct.
  4. To develop and maintain applications within СÀ¶ÊÓƵ Direct.
  5. To provide training and documentation (help) for core services within СÀ¶ÊÓƵ Direct.

Service user responsibilities

  1. To use systems within СÀ¶ÊÓƵ Direct as required by their role e.g. course marking by tutors/convenors.
  2. To test changes to systems of which they are the business owner.
  3. To report bugs promptly to IT Services.
  4. To keep passwords safe.

Service dependencies

Data Network (#1); Web Infrastructure Support (#27); Business Systems Support (#21).

Detailed service description

СÀ¶ÊÓƵ Direct is an in-house, web-based user interface providing authenticated and authorised access to University systems and data, based on the roles and responsibilities of the authorised user. 

IT Services support and develop the functional web pages used by staff and students to undertake administrative tasks.  Applications fall broadly within the following areas:

  • Tutors/Teaching/Marking/Feedback
  • Student progress/Results/Timetabling/Payments.
  • Listings of Committees, Exam Boards, searches for staff and students
  • Personal Information/Web Profile/Training Courses
  • Research Ethical Reviews
  • Bespoke applications for specific administrative duties.
Links to ITS documentation

Documentation is held in the ‘Help’ system within СÀ¶ÊÓƵ Direct.

Training courses are provided on request for core applications.

Definitions

Normal working days
These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and University Minimum Service Days.
Scheduled Maintenance
IT username and password
These are the login credentials, issued by IT Services to registered students and current staff of the СÀ¶ÊÓƵ, enabling access to email, workstations and other services requiring authentication.

New and changed services

Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.

If the service you are enquiring about is not described below, please get in touch.

User responsibilities

All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.

Updated on 17 October 2013