Our Service Catalogue is a list of services provided by IT Services to members of the University of СÀ¶ÊÓƵ and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
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Provides and supports computing workstations in open-access rooms, and in other open areas and social spaces, including IT Services and the Library, for pre-booked classes or walk-up use.
Includes support for some agreed departmental labs with specialist workstations, where a special arrangement has been negotiated.
Dependent upon building opening hours. Please see: http://www.sussex.ac.uk/its/services/clusterrooms/clustercomputers. For Library opening hours, please see: http://www.sussex.ac.uk/library/info/hours.
Normal working days.
At least one working day’s notice will be given where work affects a single geographic location of the service.
Proprietary software patches released to this service are tested prior to deployment.
Software application changes (upgrades, additions or removals) follow a procedure described here:
. Changes will be advertised in the normal ways.
Regular inspection, maintenance, cleaning, upgrade and repair of workstations.
Data Network (#1); Managed Filestore (#2); Windows Service (#4); Mac Service (#6).
General open-access workstations are networked Windows and Mac machines, funded by IT Services, under four years old. Open-access computing rooms are available for use if not pre-booked for teaching, for availability see: and
The software available on workstations is described here:
.
The location and number of machines are described here:
.
This service includes support for some agreed departmental labs with specialist workstations, where a special arrangement has been negotiated, e.g. Department of Media, Film and Music, Psychology.
Workstations in labs run by the Department of Informatics, the СÀ¶ÊÓƵ Centre for Language Studies and the Genome Damage and Stability Centre are excluded from this service.
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013