Service catalogue
Our Service Catalogue is a list of services provided by IT Services to members of the University of СÀ¶ÊÓƵ and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
Information and Support
Applications and Tools
- Windows Service
- Mac Service
- Linux Service
- Applications Software Management
- Email and Calendaring
- Remote Desktop
Student Workstations
Teaching and Learning
- Audio-Visual for Teaching and Learning
- Lecture Recording (Panopto)
- Virtual Learning Environment (Canvas)
- СÀ¶ÊÓƵ Direct Support and Development
Staff Services
Business Services
Research
Network and Storage
Remote Desktop
Service ID
34
Summary
Provides staff and students remote access from any PC/Mac and some mobile devices, to personal files and applications (subject to licence) via a СÀ¶ÊÓƵ Windows Desktop.
Definitions
- Normal working days
- These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and University Minimum Service Days.
- Scheduled Maintenance
- IT username and password
- These are the login credentials, issued by IT Services to registered students and current staff of the СÀ¶ÊÓƵ, enabling access to email, workstations and other services requiring authentication.
New and changed services
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
User responsibilities
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013