Service catalogue
Our Service Catalogue is a list of services provided by IT Services to members of the University of СÀ¶ÊÓƵ and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
Information and Support
Applications and Tools
- Windows Service
- Mac Service
- Linux Service
- Applications Software Management
- Email and Calendaring
- Remote Desktop
Student Workstations
Teaching and Learning
- Audio-Visual for Teaching and Learning
- Lecture Recording (Panopto)
- Virtual Learning Environment (Canvas)
- СÀ¶ÊÓƵ Direct Support and Development
Staff Services
Business Services
Research
Network and Storage
Training
Service ID
12
Summary
Provides training for staff and students in making use of the facilities provided by IT Services, including Induction.
Permitted users
Members of the СÀ¶ÊÓƵ.
Gaining access
Scheduled courses bookable via the online system.
Enquiries can be made via email to
Hours of operation
Normal working days: 0900-1700 Occasionally evenings and weekends
Supported period
Normal working days 0900-1700.
Change control
The normal IT Services change control applies. Service subject to continual review.
ITS Responsibilities
- To provide a range of scheduled IT Skills Training sessions for staff and students, as advertised, to create awareness of IT facilities and of the use of IT in Professional Services, Teaching & Learning and Research.
- To encourage all new users to attend an IT Induction course and become familiar with basic IT Services facilities.
- To consider provision of additional IT Skills Training courses in response to demand.
- To provide three days’ notice of course cancellation (other than in exceptional circumstances).
- To provide online training materials as appropriate.
- To issue Certificates of Attendance, if requested, on completion of courses.
- To carry out regular monitoring of the quality of courses, with review of attendee feedback.
Service user responsibilities
- To cancel a booking at least 24 hours before the start of a course if unable to attend.
- To arrive in good time for the start of the course (if more than 10 minutes late, attendees may be refused admittance or may not receive a Certificate of Attendance).
- To attend courses in the appropriate order and level of ability. The IT Services Training Manager can offer guidance.
- To complete and return a feedback form within 48 hours of attendance.
Schools and Departments should:
Contact the IT Services Training Manager to discuss their IT skills training needs.
Service dependencies
Data Network (#1); Windows Service (#4); Workstations for Open Access and Teaching (#32).
Detailed service description
IT Training sessions are offered to staff and students to create awareness of facilities available at the University, enabling them to acquire skills and knowledge for effective use of IT within Professional Services, Teaching & Learning and Research. All new users are encouraged to attend an induction course covering basic IT Services facilities.
The schedule of IT Skills training courses is demand-led, by a waiting-list system and by specific requests from Schools and Departments. It is furthermore constrained by a fixed, annual training budget.
Bespoke training for supported software can be requested by staff, for individuals or for student/staff groups if no scheduled course is available, subject to specified minimum numbers.
Training materials are made available as appropriate.
Certificates of Attendance are issued, on request.
Training sessions are provided free-of-charge, although a non-attendance fee (in line with Staff Development Unit charges) applies if staff or students fail to attend/cancel their place with less than 24 hours’ notice. The quality of courses is monitored by senior IT Services staff and via feedback from attendees, and is subject to continual review.
Links to ITS documentation
Definitions
- Normal working days
- These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and University Minimum Service Days.
- Scheduled Maintenance
- IT username and password
- These are the login credentials, issued by IT Services to registered students and current staff of the СÀ¶ÊÓƵ, enabling access to email, workstations and other services requiring authentication.
New and changed services
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
User responsibilities
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 17 October 2013