Our Service Catalogue is a list of services provided by IT Services to members of the University of СÀ¶ÊÓƵ and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
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Provides full-function email facilities (including spam filtering), electronic calendaring (Staff and Research postgraduates), contact management and related functions for registered users. The facility may be accessed through a variety of software tools from University-managed devices and from user-administered devices at any location with suitable connectivity.
Members of the University.
Access to the service requires an IT Services username and password. This is issued as part of the enrolment/employment process.
This service is accessible 24 hours a day.
Normal working days.
Changes will be advertised in the normal ways.
Data Network (#1), Managed Filestore (#2)
Provides members of the University with the entitlement to an email address ending @sussex.ac.uk.
Electronic mail to these addresses is stored centrally on the University s mail system and can be accessed from an IT Services computer in an office or computer room, or from anywhere using webmail or a preferred email application.
Two mail systems are used for this service:
Staff and Research Postgraduates have access to the Microsoft Exchange email and calendaring system.
Undergraduates and taught postgraduates use a different email system (without a calendaring component).
Staff and Research Postgraduate email and calendars are provided by MS Exchange “on premise”, via two clustered campus systems kept in synchronization, ensuring robust end-user service. Email and calendaring are supported across most devices (and operating systems) including devices which support MS Active Sync. Undergraduate email is provided by a separate system, normally accessed via a web-based application.
University email addresses are searchable (by internal users only) within the Exchange Global Address List and within the University’s web-based ‘Staff’ and ‘Student’ search directories:
IT Services are not automatically informed by HR of name changes, so members of Staff and Postgraduate students may request a change in their allocated email address via webform:
Increased mailbox quotas may be requested via webform:
On-site mailstores are backed up nightly for disaster recovery purposes only. Exchange’s ‘Recover Deleted Items’ function enables Staff and Research postgraduate users to self-restore mail deleted within 28 days.
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the service you are enquiring about is not described below, please get in touch.
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 19 May 2014