СÀ¶ÊÓƵ

4

Provides staff and students with Windows client environments, comprising a rich set of software applications supporting personal productivity and Teaching & Learning programmes provided by the University.

1. Members of the СÀ¶ÊÓƵ.
2. Eligible attendees at conferences and similar events being held at the University, where the use of computers comprises part of the event.

1. Access to the service requires an IT Services username and password. This is issued as part of the enrolment/employment process.
2. Eligible attendees at conferences and similar events without full student enrolment will be issued with access details by conference organisers to enable them to make use of the facilities.

This service is accessible 24 hours a day.

Normal working days 0900-1700.

Updates to the Windows desktop are made:

Automatically (in the case of virus updates or Windows patches);  

Annually during the summer recess, or by exceptional agreement with course tutors (in the case of Student PCs).

Proprietary software patches released to this service are tested prior to deployment.

Software application changes (upgrades, additions or removals) follow a procedure described here:

.  Changes will be advertised in the normal ways.

1. To monitor virus and security issues and take appropriate action should any problems arise.
2. To investigate and fix any campus-wide issues arising within Windows Desktop software.
3. To repair/replace broken Windows workstations.
4. To consult with teaching staff and students annually to review software requirements (see #26 Applications Software Management).
5. To remotely deploy additional Windows software where this is required by a number of staff members.

Users are expected :

1. To know how to use Windows systems and software;
2. To use the Service responsibly;
3. To report faults as they arise, via the webform:      
4. To log-out when leaving a workstation.

 Data Network (#1); Managed Filestore (#2); Workstations for Open Access and Teaching (#32).

1. Windows Service Student Desktop: The Windows Service provides a Windows client environment on managed Student desktops across campus.  It comprises a rich set of software applications supporting personal productivity and Teaching & Learning programmes provided by the University. The Window Student Desktop is available on all PCs within General Teaching Space and within IT Services’ open-access rooms and  specific social spaces described here:

. 

The Windows Service software for Students is detailed here:

 The Student Service makes use of the Managed Filestore Service (#2) for user data storage.

 2. Windows Service Staff Desktop: The Windows Service for Staff is broadly similar to the Student Desktop described above.  In addition, staff may request the ability to install additional applications and to modify the configuration of the system themselves.

The standard Windows Service software for staff is detailed here:

For Staff workstations without a networked home directory, a software application is provided to enable back-up of data stored on the local home directory:

The Windows Service further ensures a secure and stable working environment on both the Student and the Staff desktops across campus via the remote deployment of appropriate security updates to all managed desktops.